Customer Terms and Conditions

  1. General

The Borough Basket is an eCommerce website linked to the Love Basingstoke website which allows retailers based in the Basingstoke and Deane District to sell their goods or services online.

The participating retailers are listed on the website.

These terms set out the rules for how you can access and use The Borough Basket website at www.lovebasingstoke.co.uk/boroughbasket and theboroughbasket.co.uk and any services accessible through The Borough Basket website.

The Borough Basket website is a site operated in partnership by Basingstoke and Deane Borough Council and The Designlab (‘the Partners’) , and supported by IncuHive and the Love Basingstoke group, including Basingstoke Together Business Improvement District, Destination Basingstoke, The Malls, Festival Place, Basing View, Anvil Arts, BDT and London Clancy.

The Partners do not sell or have possession of any of the products listed by vendors on The Borough Basket website. The contract for the sale of those products is between you and the relevant vendor.

To contact us, please email hello@lovebasingstoke.co.uk.

By using The Borough Basket website you accept these terms

By using The Borough Basket website you confirm that you are at least 18 years old, accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use The Borough Basket website. It is recommended that you print a copy of these terms for future reference.

There are other terms that may apply to you

Our Privacy Policy and Cookie Policy which sets out the terms on which we process any information we collect from you, or that you provide to us, also apply to your use of The Borough basket website. By using The Borough Basket website, you consent to such processing and you warrant that all information provided by you is accurate.

Changes to these terms and The Borough Basket website

The Partners reserve the right to amend these terms from time to time. Every time you wish to use The Borough Basket website, please check these terms to ensure you understand the terms that apply at that time.

The Partners may update and change The Borough Basket website from time to time to reflect changes to the services on offer, user needs and business priorities.

Suspension or withdrawal of the website

No guarantee is given that The Borough Basket website or any content on it, will always be available or be uninterrupted. The Partners may suspend or withdraw or restrict the availability of all or any part of The Borough Basket website for business and operational reasons.

You are also responsible for ensuring that all persons who access The Borough Basket website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

The Partners reserve the right to disable any user identification code or password, whether chosen by you or allocated to you, at any time, if in their reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at

Contracts with vendors for products

The Partners are not a vendor, a seller, or any kind of agent or intermediary for you or any of the vendors that make products available to you through The Borough Basket and Love Basingstoke websites. Consequently, the Partners are not responsible for any part of the contract for the supply of products by any vendor, and this includes delivery, returns, refunds, guarantees, warranties or other after-sale care or for any related problems you may suffer. You will need to make your own independent judgement regarding your interaction with any vendor including the purchase and use of any products made available by them.

How vendors will accept your order.

A vendor’s acceptance of your order for products will take place when we email you to notify you of their acceptance, at which point a contract will come into existence between you and the relevant vendor.

If a vendor cannot accept your order.

If a vendor is unable to accept your order, the vendor will inform you of this and will not charge you for the relevant product or, where applicable, refund you the price paid for the product within a reasonable period of time. This might be because the product is out of stock, because of unexpected limits on a vendor’s resources which the vendor could not reasonably plan for, because the vendor has identified an error in the price or description of the product or because the vendor unable to meet a pick-up time you have specified.

Where to find the price for the product or services.

The price of the vendor’s products (which includes VAT) will be the price indicated on the order pages when you placed your order. Vendors will take all reasonable care to ensure that the price of the product advised to you is correct.

Products may vary slightly from their pictures.

The images of vendor’s products on The Borough Basket website are for illustrative purposes only and in the case of fresh foods are taken from a general image library. Although vendors have made every effort to display the colours accurately, vendors cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

Your rights to make changes.

If you wish to make a change to the product you have ordered please contact the relevant vendor. They will let you know if the change is possible. If it is possible they will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

Click and Collect and costs.

The relevant vendor that supplies you with the products will ensure they are ready for you to collect as agreed if you chose the click and collect option. If you have any questions about or issues with your click and collect point, please contact the relevant vendor supplying the product(s) to you. Collection points are provided by third parties and are not the responsibility of The Borough Basket

Delivery and delivery costs.

The relevant vendor that supplies you with the products will ensure they are delivered as agreed if you chose the delivery option. If you have any questions about or issues with your delivery partner, please contact the relevant vendor supplying the product(s) to you. Delivery costs, if applicable, will be shown and charged at the time you place your order. Delivery is provided by third parties and are not the responsibility of The Borough Basket.

When vendors will provide the products. During the order process vendors will let you choose a time when you can pick up the products or when you can expect them to be delivered.

If you do not pick up your products or accept delivery at the specified time, then you should contact the delivery partner, vendor or collection point directly, as applicable. You will still be liable for payment of products if you fail to collect, or accept delivery of, the items.

If you are entitled to a refund.

If you are entitled to a refund in relation to the products supplied by a vendor, the vendor will make the relevant refund to you.

How you may use material on The Borough Basket website

The Partners are the owner or the licensee of all intellectual property rights in The Borough Basket website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You must not use any part of the content on The Borough Basket website.

Website links

Where The Borough Basket and Love Basingstoke website contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by The Partners of those linked websites or information you may obtain from them.

User-generated content not approved

The Borough Basket website may include information and materials uploaded by vendors and other users of the website. This information and these materials have not been verified or approved by The Partners. The views expressed by vendors and other users on the website do not represent views or values of The Partners.

If you wish to complain about information and materials uploaded by other users please email hello@lovebasingstoke.co.uk

Responsibility for loss or damage suffered by you

The Partners do not exclude or limit in any way their liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by their negligence or the negligence of their employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

The Partners only provide The Borough Basket website for domestic and private use by you. You agree not to use The Borough Basket website for any commercial or business purposes, and the Partners have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. Separate terms of use are applicable to any vendor that uses The Borough Basket website.

Acceptable use of The Borough Basket website

You may use The Borough Basket website only for lawful purposes. You may not use the website:

Where the Partners do provide any interactive service, clear information will be given to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

The Partners will do their best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on The Borough Basket website, and they will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, the Partners are under no obligation to oversee, monitor or moderate any interactive service provided on The Borough Basket website and they expressly exclude all liability for any loss or damage arising from the use of any interactive service by a user in contravention of content standards, whether the service is moderated or not.

Viruses

The Partners do not guarantee that The Borough Basket website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access The Borough Basket website. You should use your own virus protection software.

You must not misuse The Borough Basket website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to The Borough Basket website, the server on which the website is stored or any server, computer or database connected to the website. You must not attack The Borough Basket website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. The Partners will report any such breach to the relevant law enforcement authorities and co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use The Borough Basket website will cease immediately.

Other important terms

The Partners may transfer their rights and obligations under these terms to another organisation.

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Headings in these terms are for ease of reference only and do not limit the scope of the relevant section.

If the Partners do not insist immediately that you do anything you are required to do under these terms, or if they delay in taking steps against you in respect of your breaking these terms, that will not mean that you do not have to do those things and it will not prevent the Partners taking steps against you at a later date.

These terms are governed by the laws of England and Wales.